Terms and Conditions

B.G.G Couture, Tax Identification number 28835826J, is the holder ( hereinafter B.G.G COUTURE). Please read these terms and conditions with attention, the users of this website are accepting the following terms and conditions. B.G.G Couture will not take responsibility for any misinterpretation of said terms and conditions by the users.

The sale of goods at B.G.G Couture are reserved exclusively to the detailed sale to particulars.

In no case can B.G.G Couture be used by professional selling clients, alone or grouped, regardless of the form of commercialisation of its products (Internet platforms, commercial galleries, intermediary and especially physical stores). Consequently, the user acknowledges and accepts that items can only be purchased in the quantities corresponding to the average needs of a consumer, both in the number of articles ordered in a single order and in the number of individual orders with The usual quantity of an average consumer that are made for the same product. B.G.G Couture reserves the right to reject an order that has been clearly validated by a professional sales customer.

All purchases made on this website that are not in accordance with the terms and conditions set forth herein, may not be subject to change, return or refund.

B.G.G Couture reserves the right to make periodic changes to the information contained in our website, being able to alter the content of these terms and conditions at any time without assuming any responsibility.

The user undertakes, in general, to use the store, to purchase the products and to use each of the services of the store diligently, in accordance with the law, morality, public order and the provisions of these Conditions General and shall also refrain from using them in any way that could prevent, damage or impair the normal operation and enjoyment of the store by users or that could harm or cause damage to the goods and rights of BGG Couture, its suppliers, Users or in general of any third party.

If you have any doubt about these terms and conditions, please contact us through our email: hola@bggcouture.com

These general conditions of sale apply strictly to all sales of products made in Spain, excluding the Canary Islands, Ceuta and Melilla, by B.G.G COUTURE, with Tax Identification Number 28835826J, hereinafter referred to as B.G.G Couture, destined for natural persons. Any request made to B.G.G Couture necessarily implies as an essential, determinant and essential condition, the unreserved acceptance by the user of the General Conditions of Sale of B.G.G Couture in force on the day the corresponding order is placed. In addition, the user acknowledges that the acceptance of these conditions will imply the application of these conditions to the order to which they relate, as well as to any subsequent request, except in those cases in which new conditions are brought to their notice by B.G.G Couture. The fact that B.G.G Couture does not appeal at any time to any of the present conditions can not be interpreted nor equivalent to giving up recourse to them in the future or in the past.

Orders can be placed and customer service can be sent via email to hola@bggcoture.com every day of the week, so that business days from Monday to Sunday will be considered for customer service purposes.

Applicable Law and Competent Jurisdiction: The interpretation and execution of the conditions, as well as all the acts that result from them, will be subject to Spanish law, unless there are contrary public order provisions.

The prices published on the B.G.G Couture Online Shop are in Euros and are valid. All prices include the VAT included on the day of the order, any VAT rate change will be automatically applied to the prices of products for sale.

The price of the item must be increased by the shipping costs, this is specified on the B.G.G Couture website. Offers on products on sale on B.G.G Couture will be displayed in the SALES section or indicated on the product sheet and, if not indicated otherwise, will be valid as long as they are displayed on the screen.

The offers presented by B.G.G Couture are valid within the limit of available stocks. If at the time of receipt of the order there is no stock, we will try to locate the particular item. If the availability of the complete order becomes impossible, the user will be notified and the amount of the item in question will be returned. B.G.G Couture reserves the right to modify the product assortment depending on the difficulties imposed by its suppliers.

The products included in the Store will correspond as credibly as possible to the web display technology for the products actually offered. The characteristics of the products appear in the Store.

The prices published on the B.G.G Couture Online Shop are in Euros and are valid. All prices include the VAT included on the day of the order, any VAT rate change will be automatically applied to the prices of products for sale.

The price of the item must be increased by the shipping costs, this is specified on the B.G.G Couture website. Offers on products on sale on B.G.G Couture will be displayed in the SALES section or indicated on the product sheet and, if not indicated otherwise, will be valid as long as they are displayed on the screen.

The territorial scope of sales through the Store is Iberian Peninsula and Balearic Islands.

Delivery Time

Each dress of B.G.G Couture is handcrafted individually, in consequence they need their production time, therefore, a processing time for this of 10-15 days. If you need your dress in a minimum time, contact us at hola@bggcouture.com

In the event that there is a delay in the delivery of the item, you will be informed at the time of making the purchase.

The delivery service of B.G.G Couture, is carried out in collaboration with different logistics operators of recognised prestige. No orders will be served in PO Boxes or in hotels or other non-permanent addresses.

On Saturdays, Sundays and public holidays, there will be no delivery or delivery of orders, not considering working days for shipping purposes.

Shipments

Once you have made the purchase on the online B.G.G Couture shop will send the order by courier and will be received at the address specified at the time of purchase within 24-48h.

Shipments to the Canary Islands, Balearic Islands, Ceuta and Melilla are made by CORREOS, as a certified package, it can take up to 7 days. Please do not forget to send us your ID to send the package.

It is only possible to return an item during the first two days (48 hours) after receiving it, after that period, it is possible to do it during 15 calendar days only the change for another article. The garments have to be in perfect condition, inside your box. Otherwise, B.G.G Couture reserves the right to refuse exchange or refund.

The item must be shipped with its original packaging wrapped in order not to be damaged and the cost of shipping will be borne by the customer.

In case of wanting to change the product for another available on the web www.bggcouture.com, the user must send an e-mail to hola@bggcouture.com specifying the chosen option of change, as well as the number and the product you want to change.

Process of Exchange or Refund

The shipping costs originated by the change or return must be paid in any case by the User.

Once B.G.G Couture has received the product and has verified that it meets the following conditions:
1. It should not have been used, washed or damaged.
2. Must be returned in original packaging.
We will then proceed to the sending of a new item for the exchange or refund of the amount paid less the cost of the original shipment. The term for the refund of the amount in account will be made from 5 to 10 working days.

Cancellation of Order

An order may be canceled, as long as it has been communicated via email before B.G.G Couture sends you the notice that your order has been shipped.

Unless proven otherwise, items offered by B.G.G COUTURE will be deemed to be in conformity with the contract, and with a two-year warranty, provided that they fulfil all the requirements set out below:

1. They fit to the description made on the web page of B.G.G COUTURE and possess the qualities that have been presented to the consumer in the form of sample or model.

2. They are suitable for the uses ordinarily used for goods of the same type.

3. They are suitable for any special use required by the consumer when he has informed B.G.G COUTURE at the time of conclusion of the contract, provided that he has admitted that the good is suitable for such use.

4. In the light of the nature of the goods and, where appropriate, the public statements on the specific characteristics of the goods made by BGG COUTURE, the producer Or its representative, in particular in advertising or labelling. BGG COUTURE will not be bound by such public statements if it proves that it was unaware and could not reasonably be expected to know the statement in question, that said statement had been corrected at the time of conclusion of the contract or that said statement could not influence the decision to buy The consumer good however, the consumer may submit a claim to the company by post by contacting B.G.G COUTURE. Calle Galera 6, C.P. 41001 Sevilla.

The consumer must inform the seller of the lack of conformity within two months of becoming aware of it.

Unless proven otherwise, the delivery is understood to be made on the day that the corresponding delivery note appears.

For any question you may have, incidence, claim or exercise of your rights, the user may send an email to the hola@bggcouture.com or through Telephone on  + (0034) 661788876 from Monday to Friday from 9:00 a.m. to 14:00 p.m.